Your fibre installation

Getting nbn Full Fibre Installed

Getting connected to nbn Fibre to the Premises can feel like a big step, but the process is straightforward when you know what to expect.

Here’s what happens before, during and after installation day.

↯ Faster speeds for more of the things you love
⌁ More reliable internet for your whole home
☺ Great for work, learning, gaming and streaming
Family enjoying high speed internet at home

What nbn will install at your premises

nbn network
→
Fibre from the street
→
Outside nbn utility box
→
Inside nbn connection box
→
Your WiFi router

Watch: What nbn is planning to install and where it can go

This video explains the equipment that may be installed and how the technician will work with you to choose suitable locations.

Before the technician arrives

What to expect on installation day

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An nbn utility box may be installed outside your premises.

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An nbn connection box may be installed inside your premises.

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The technician may need to drill or carry out minor digging to complete the fibre installation.

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Someone over the age of 18 should be present during the appointment.

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If you are renting, you may need permission from the landlord or property manager.

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The technician will discuss available equipment locations before installation begins.

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Important: Preferred equipment placement may not always be possible due to factors such as cabling routes, signal quality, building materials or safety requirements. The technician will discuss the available options with you.

Where will the nbn equipment go?

OUT

Outside nbn utility box

  • Usually installed on an exterior wall or near your property boundary.
  • Must be in a safe, dry, ventilated and accessible location.
  • Needs suitable access for nbn technicians.
IN

Inside nbn connection box

  • Installed inside your home, typically near a power point.
  • Should be in a cool, dry, well ventilated area.
  • The technician will discuss the available placement options.

Read the video transcript

Prefer to read? Open the full transcript of the nbn video.

View transcript
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Before installation begins

The fibre installation normally involves equipment outside and inside the premises. The technician may need to drill or carry out minor digging and will need consent before beginning work. Someone over the age of 18 should be present, and renters may need landlord permission.

Equipment placement

The technician will discuss suitable locations for the outside utility box and inside nbn connection box. The indoor equipment should be placed somewhere safe, dry, ventilated, accessible and near suitable power.

If your preferred location is not available

You may be able to organise an appropriate pathway or registered cabling separately, or use ethernet cabling between the nbn connection box and the preferred WiFi router location.

Why Choose 1st Internet & WiFi?

You need more than just an nbn plan. We'll help you choose the right internet and WiFi solution for your home or business — with simple plans, friendly service and support from start to finish.

No lock-in contracts

Choose a plan with flexibility and stay in control.

100% Aussie service

Friendly local help from people who understand Australian homes & businesses.

Unlimited data

Stream, work, browse and connect without worrying about data limits.

Reliable connection

nbn-powered plans built around your home & business internet needs.

From your front door to your backyard and shed, we help make choosing internet and WiFi simple.