Get Your FREE Upgrade to faster, more reliable Internet with nbn® Fibre.

It’s a program allowing eligible FTTC/FTTN/Hybrid fibre customers to upgrade their address to FTTP. Order an eligible higher-speed plan and nbn® organises the fibre build to your premises.

FTTP supports the highest residential speeds, better uploads for cloud/backup/work from home, and the most consistent performance — ideal for 4K streaming, gaming and multi-user households.

Use our address checker. If eligible, we’ll display upgrade options and the required plan. If not yet available, you can opt-in for updates as more areas roll out.

Yes — eligibility generally requires taking an eligible higher-speed tier at checkout. We’ll show qualifying plans and typical evening speeds for transparency.

Usually yes, but the installer may need landlord/owner approval for equipment placement. We’ll let you know if any permission is required before booking.

Everyday homes: 50–100 Mbps. Power users/4K streaming/gaming: 100–250 Mbps. Creators and large households: up to 1000 Mbps (where available). We’ll confirm what your address can support.

Yes — you can switch plans later. We’ll show any price differences and when the change will take effect on your billing cycle.

Standard upgrades are often $0 when you order an eligible plan. If any non-standard work or extras apply, we’ll disclose them clearly before you proceed.

In rare cases, complex installs or optional internal wiring changes may attract fees. If that happens, we’ll outline options and get approval before work goes ahead.

Yes, if fibre isn’t already installed. nbn® will fit an external box (PCD) and an internal nbn® connection box (NTD). We’ll confirm appointment details and any prep (power outlet, mounting location).

Timeframes vary by area. Many upgrades complete in one visit; some addresses need multiple steps. We’ll keep you updated with dates and next actions as we progress.

There may be a short interruption when we switch your service to the new FTTP connection. We’ll aim to schedule it at a convenient time and minimise impact.

FTTP uses an Ethernet WAN port on your router. We can supply a compatible Wi-Fi router or you can bring your own (BYO) device that supports Ethernet WAN. FTTN-style VDSL modems aren’t used on FTTP.

Typically in a convenient indoor spot with power and cable access — often near your preferred router location. The installer will discuss options on the day.

Enter your address, choose an eligible plan and place your order. We’ll submit the upgrade request to nbn®, book any appointments and email you progress updates.

Your plan price reflects the tier you choose. If there’s any pro-rata adjustment during cutover, we’ll outline it on your invoice — no surprises.

Delays can occur due to permit access, complex builds or weather. We’ll keep you posted with the next available dates and handle any required rescheduling with nbn®.

Test via Ethernet near the NTD, reboot your router, and check device limits. Wi-Fi placement and older routers can bottleneck FTTP speeds. If results are still below our typical evening speeds, contact us for diagnostics.